| What forms of payment do you accept? | How can I tell if my DVD Player is compatible with the DVD-R Format? | What do I do if there's a problem with my DVD? | How long does it take to get the product after the program? |

What forms of payment do you accept?
Make all checks payable to: Memory Lane Videos Inc. We accept cash, check, money orders and major credit cards. A $30 return check fee will be accessed along with any other fees if your bank returns your check. All orders will be mailed, insured directly to you. You will be required to sign for the package by your postal service only if the value is over $200. Due to the nature of our product, we do not offer refunds. All sales are final.

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How can I tell if my DVD Player is compatible with the DVD-R Format?
There is a possiblity that your DVD player system was manufactured prior to the year 2000 or is based on technology prior to the year 2000. The current technology 2000 and after is compatible on 90% of the DVD players. If you order a DVD and upon playing it in your system you encounter digital breakups, freeze frames or skipping, you probably have a system that is based on the older technology. If you experience this problem please try playing it on a computer that has a DVD player installed. Be sure it is a DVD player and not a CD player. They look alike but a CD player will not play a DVD. Or try playing it on a player that you know is DVD-R compatible. Then and only then if you are still experiencing these problems should you return the DVD to us. There is always a slight chance that the DVD was manufactured with errors or the burn simply was bad. We would like to avoid having to return a DVD to you that works without error in our systems but not in your system due to incompatibility of your system. Any DVD exchanges must be made within 30 days from date of shipment. To further explain this incompatibility situation. The DVD's you purchase or rent through rental stores are pressed copies and therefore should not be encountering these problems. Memory Lane Videos "burns" the copies of DVD's one at a time through our computer system. The difference in production provides the same quality product. "Burning" the DVD images is less expensive then pressing. Pressing costs range in the thousands of dollars and require a minimum order. We have learned that if your DVD player is compatible with playing DVD-R there should be no problems. This information provided to you is not to discourage you from purchasing a DVD of this program. It is simply provided to allow an understanding that there is the chance you may encounter a problem. Memory Lane Videos, Inc. makes no gurantee as to the compatibility of your DVD player with our DVD.

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What do I do if there's a problem with my DVD?
If upon viewing your DVD, you find there is a problem with the product, along with an explanation of the problem, mail it back to:
Memory Lane Videos
P.O Box
Lothain Maryland 20711
We will examine the DVD and we will gladly replace it with a new one if we find that it is a defective DVD. However if your DVD is not working do to errors with the compatibilty of your DVD-Player (see How can I tell if my DVD Player is compatible with DVD-R Format?) then don't send it back to us for replacement. You will need to obtain a compatable player. If you send it back to us and it is found to have no problems and plays in our systems there will be a charge of $15.00 to return your DVD to you.

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How long does it take to get the product after the program?
After the production has been taped, please allow up to eight weeks for delivery. There is a great deal of editing involved with programs of this size.